Scottish exam body apologises after students expecting results received blank emails

UK

The Scottish Qualifications Authority has apologised to some students who signed up to receive their exam results online but received blank emails.

The body said it had now “resolved a technical issue” after “urgently” looking into the reports.

“We have resolved a technical issue that impacted candidates who signed up to receive their results by email only using the MySQA service,” they said.

“Texts were not impacted and the vast majority of learners who signed up to MySQA received their results as expected.

“We apologise for any concern caused to learners who experienced a delay before receiving their MySQA email with their results attached.”

Around 145,000 students – the highest number since 2015 – achieved a wide range of qualifications including National 5, Highers, Advanced Highers and SQA Awards with results published on Tuesday.

The SQA said the issue only affected candidates who signed up to receive their results by email only.

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